Ordering process, return and shipping policy

At H2HSS customer service representatives are available Monday through Friday from 8 AM to 6 PM Eastern Standard Time. Electronic or fax orders may be submitted at any time. Please specify catalog number, product description, quantity, unit price, shipping and billing address.

If a needed product is not listed in our website, please call 305-712-6653 or e-mail

cservice@headtoheels.net.

We are working diligently to streamline the web ordering process. Many products could be ordered online. However, for items that cannot be ordered online, we request you to fax (+1-305-542-3667) or email your orders. Very soon we expect to enable online ordering for all items.

Most orders are shipped within one to three business days of receipt. Unless requested otherwise, we ship via UPS Ground or a common carrier. Overnight or second day delivery is available for an additional fee. Orders below $2100 will incur a shipping charge. For orders less than $100, we will calculate the shipping charge post order placement. We will email you the shipping charge and get the payment before we ship out the items.

All payments are due at the time of placing orders. We accept payment by check, credit card, P-card or electronic fund transfer (EFT). Contact us for bank remittance details. Make checks payable to “Head to Heels Safety Sup- plies”.

We accept American Express, Discover, MasterCard and VISA credit cards. After the products are shipped, cards will be processed through PayPal processing system, which offers robust, PCI-compliant payment platform. Consequently, we do not have access to your credit card information. Therefore, we neither have access nor store any credit card information with us.

We also accept purchase orders from institutional buyers. Upon credit approval, terms of payment are net 15 days.

Unless otherwise previously agreed upon in writing, shipping charges will be added to the invoice. All prices are subject to change without notice.

Goods once sold and shipped cannot be returned. In rare cases, where we accept return of the product, a 25% restocking fee will be charged on correctly filled orders of non-defective products or items returned for any other reasons. You will be issued a refund check. Unfortunately shipping charges are nonrefundable. Return shipment must be prepaid by the customer in every case.

Any damaged or wrongly shipped items can be returned at no cost. We will refund 100% of the product price plus the shipping charges charged if any.

All returns should have a return authorization number (RAN). Please call or email us to obtain a RAN. Return shipments without RAN will not be accepted.