INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at cservice@headtoheels.net and we will get back to you as soon as we can.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays. The time stated is based on US Time (UTC/GMT +8hours).

How long will it take for me to receive my order?

The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order. This is applicable only to all Us deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at cservice@headtoheels.net and we will get back to you as soon as we can.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

Error: Contact form not found.