Do you accept Purchase Orders (PO)?

Yes we accept POs. Please fill in the PO and billing details in the order form/shopping cart. Alternately you can email your request to cservice@headtoheels.net or fax to 1-888-592-3667.

When the credit card will be charged?

Credit Card processor will charge the card soon after the orders are shipped.

What credit cards do you accept?

We accept American Express, Discover, MasterCard and VISA.

How secure is the credit card information?

All credit cards are processed through industry standard secure credit card processing system, which offers robust, PCI-compliant payment platform. Consequently, we do not have access to your credit card information. Therefore, we neither have access nor store any credit card information with us.

When and how will my order be shipped?

Most orders ship within 24 hours of receipt.  We ship via UPS Ground or a common carrier unless otherwise requested. Overnight or second day delivery is available for an additional fee.

Do you accept standing orders?

Yes, we fulfill standing orders. Standing orders eliminate the need for storage space and insure that you have high use items on hand. To set up standing orders email us at cservice@headtoheels.net.

What are your payment terms?

Upon credit approval, terms of payment are net 30 days. We accept payment by check, credit card, or electronically through ACH. We also accept purchase orders from institutional buyers. Unless otherwise previously agreed upon in writing, shipping charges will be added to the invoice.  All prices are subject to change without notice.

What is your return policy?

Merchandize may be returned within 30 days of delivery. However, you need a Return Authorization Number (RAN) to return the merchandize. Please complete our short Return Authorization Number request form and fax it to us at 1-888-592-3667 or email to cservice@headtoheels.net. Your returns will be processed only with a RAN. Returned merchandise without a RAN will not be processed for a refund.

A 25% restocking fee will be charged on correctly filled orders of non-defective products or items returned for any other reasons. You will be issued a refund check. Unfortunately, shipping charges are nonrefundable. Return transportation must be prepaid in every case.

To whom do I report damaged or defective items?

We take pride in supplying quality products that are free of defects in material and workmanship.  At no cost to you we will replace defective products or processing mistakes by us.  Please email us at cservice@headtoheels.net or call us at 305-712-6653 regarding any problems with our products.

Any damaged or wrongly shipped items can be returned at no cost. In such cases, we will refund 100% of the product price plus the shipping charges.

How do I request a quote?

Please submit the online quote request form or email us at cservice@headtoheels.net. We will assist your with pricing.