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Customer Service

You do not need an account to buy from us. However, opening an account with us will help you to get special pricing. An account with us further helps you to receive our promotional information and to establish an ongoing relationship with us. For subsequent orders, your account information eliminates the need to complete shipping and billing information. Account information helps identify the customer, expedite order processing, reduces shipping and billing errors.

You can open an account by completing the online application. Make sure that your contact details are complete, accurate and up-to-date. Please note that incomplete

applications cannot be processed. If you have any questions regarding opening an account with us please contact us at 305-712-6653 or

We are committed to customer privacy. Your account information is accessible only to the top level administrators, who are sworn by their commitment to customer privacy.

We do not share or sell your information to other marketing companies.

Your shipping details will be given to the shipping companies (UPS, FedEx, USPS or other couriers) and where applicable to manufacturers or third party suppliers/distributor of the products that we sell.

We encourage you to review our privacy policy.

If you have misplaced your password, our website will be happy to email a new one. Click on Forgot Your Password, enter your email address in the box provided, then press "Continue". Your password will be sent to the email address you provided upon registration.

If our website cannot locate your email address, you will need to register on our website.

You can place your order by phone, fax, email, snail mail, or through our web site at

Phone orders are accepted Monday through Friday from 8 AM to 6 PM Eastern Time. Faxed orders can be received 24 hours a day, 7 days a week. Please specify catalog number, product description, quantity and price. Prices are in US dollars.

For custom pricing contact us via

By Telephone:
  • Local : 1-305-712-6653
  • Toll Free : 1-866-554-2143
By Fax:
  • Toll Free : 1-888-592-3667
By Mail: Head to Heels Safety Supplies 2865 SW 69th Ct., Miami, FL 33155. By E-Mail:,

Yes we accept POs. Please fill in the PO and billing details in the order form/shopping cart. Alternately you can email your request to or fax to 1-888-592-3667.

Credit Card processor will charge the card soon after the orders are shipped.

We accept American Express, Discover, MasterCard and VISA.

All credit cards are processed through SecureNet processing system, which offers robust, PCI-compliant payment platform. Consequently, we do not have access to your credit card information. Therefore, we neither have access nor store any credit card information with us.

Most orders ship within 24 hours of receipt. We ship via UPS Ground or a common carrier unless otherwise requested. Overnight or second day delivery is available for an additional fee.

Yes, we fulfill standing orders. Standing orders eliminate the need for storage space and insure that you have high use items on hand. To set up standing orders email us at

Upon credit approval, terms of payment are net 30 days. We accept payment by check, credit card, or electronically through ACH. We also accept purchase orders from institutional buyers. Unless otherwise previously agreed upon in writing, shipping charges will be added to the invoice. All prices are subject to change without notice.

Merchandize may be returned within 30 days of delivery. However, you need a Return Authorization Number (RAN) to return the merchandize. Please complete our short Return Authorization Number request form and fax it to us at 1-888-592-3667 or email to Your returns will be processed only with a RAN. Returned merchandize without a RAN will not be processed for refund.

A 25% restocking fee will be charged on correctly filled orders of non-defective products or items returned for any other reasons. You will be issued a refund check. Unfortunately shipping charges are nonrefundable. Return transportation must be prepaid in every case.

We take pride in supplying quality products that are free of defects in material and workmanship. At no cost to you we will replace defective products or processing mistakes by us. Please email us at or call us at 305-712-6653 regarding any problems with our products.

Any damaged or wrongly shipped items can be returned at no cost. In such cases, we will refund 100% of the product price plus the shipping charges.

Please submit the online quote request form or email us at We will assist your with pricing.

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